Policies

Cancellations

All cancellations must be received at least 12 hours before a scheduled training session in order to avoid being charged for that session. If you do not cancel with 12 hours’ notice, you will be charged for the cancelled session.

Because emergencies happen, you are entitled to one free short-notice cancellation. You will not be charged for your first cancellation with less than 12 hour notice. Subsequent short-notice cancellations will be charged for the entire scheduled session. The free short-notice cancellation only applies if Vitality Fitness is notified prior to the session start time. No-shows are not eligible for the free cancellation.

If you need to cancel a session, please call (716) 222-0207 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Additionally, I extend the same policy to myself. If I am unable to make a scheduled session and am unable to notify you at least 12 hours before the session, I will provide you with one free personal training session. I am also entitled to one free short-notice cancellation, provided that notice is given to you prior to the session start time.

Please note that if you are late for a session, that session will still finish at the scheduled time.

Refunds

Vitality Fitness strives to provide the best possible service. If for any reason you are not satisfied with your experience, any advance payment for services not yet performed will be happily refunded.